Providence Health & Services Patient Services Representative in Missoula, Montana
Providence is calling a Patient Services Representative (Care Coordination, Days, 1.0 FTE) to Providence Medical Group Montana in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.
*This position will work across 30 outpatient Providence Medical Group clinics in a float capacity, covering PTO, sick call, and vacant positions.
In this position you will:
Answer all incoming departmental calls promptly and responds according to hospital policy.
Apply patient armband according to hospital policy.
Communicate with the next shift about the status of work in progress.
Consistently ask for and obtains current insurance and subscriber information; accurately interprets and assigns correct insurance and subscriber data, in the correct format.
Consistently ask for patient’s legal name, date of birth and social security number; accurate medical record number and account number retrieval and assignment; consistently enters all data according to Epic standards.
Consistently document and comment on the patient account regarding discussion with the patient, insurance verification and benefits, special information provided to the patient, etc.
Consistently obtain signature on “Agreement to Pay” forms or documents per established procedures.
Required qualifications for this position include:
1 year experience in a healthcare related field, specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable.
Computer and/or data entry experience.
Demonstrated application of hospitality skills in any service field.
Preferred qualifications for this position include:
Previous hospital admitting experience.
Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered.
About the clinic you will serve.
Providence Medical Group includes over 30 primary care, specialty clinics and healthcare groups throughout western Montana focused on treating patients at all stages of their lives. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 304954