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Providence Health & Services Manager Physician Practice II in Missoula, Montana


Providence is calling a Manager Physician Practice II (Neuroscience Administration, Days, 1.0 FTE) to Providence Medical Group in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Oversees the daily operations of the support staff in multiple clinics or programs, including access, scheduling, patient flow, telephones, information systems, medical records and patient care.

  • Overall responsibility for recruitment, retention, training, compensation, and performance management of all clinic support staff.

  • Analyzes monthly statistical reports on clinic production and revenues.

  • Recommends and implements process improvement plans to address areas of deficiency.

  • Develops and monitors clinic or department operating budgets.

  • Assures clinic operates within budget.

  • Oversees accounts payable, purchasing, payroll, billing and collection functions for the clinic.

  • Assists with recruitment of providers.

  • Assists others with the provider medical staff credentialing and payor credentialing.

  • Assists with establishment of provider quality metrics and dashboard tracking.

  • Oversees clinic participation and compliance in all PMG and PH&S programs.

  • Overall responsibility for quality and medical management programs for the clinic. Assures compliance with programs.

  • Develops and maintains effective and professional relationships with all patients, staff, and providers.

  • Overall responsibility for identifying and addressing patient concerns and complaints in an appropriate, timely manner and in accordance with PMG guidelines. Reviews and responds to patient satisfaction data. Recommends and implements process improvement to address areas of deficiency.

  • Coordinates marketing materials and programs with Marketing Department.

  • Oversees the maintenance of the clinic building, offices and equipment.

  • Overall responsibility to assure appropriate inventory and ordering of office and medical supplies.

  • Oversees communication between patients and the Physician Billing Office, including financial arrangements and charity care requests as needed.

  • Is an active member of the PMG Management Team and contributes to its success by participating and collaborating with all management team members.


Required qualifications for this position include:

  • Bachelor's Degree in Practice Manager II’s hired after 12/1/2016 are required to have a Bachelor’s Degree in Business Administration, Healthcare Administration, Nursing or related field.

Preferred qualifications for this position include:

  • 2 years of practice management experience highly preferred

  • 2 years experience in ambulatory or inpatient healthcare operations preferred.

  • Montana State RN License preferred.

  • ANCC approved certification preferred.

About the clinic you will serve.

Providence Medical Group includes over 30 primary care, specialty clinics and healthcare groups throughout western Montana focused on treating patients at all stages of their lives. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Montana-Missoula

Req ID: 304937