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Providence Chief Nursing Officer in Missoula, Montana



The CNO is an inspirational mission-driven leader who possesses the organizational and political skills to successfully lead the transformation of nursing and interdisciplinary care delivery across all settings of care within the service area. The CNO is an exemplary role model of the highest professional nursing standards and conduct, is the “voice” and advocate for nursing and interdisciplinary care strategy and operational initiatives and performs all duties in a manner that reflects the Providence mission and values.

This position has overall accountability for nursing and interdisciplinary leadership, strategic direction, quality and outcomes of care throughout a Providence Montana geographic region. The CNO establishes and communicates a vision and direction for patient-centered and evidence-based care delivery in an integrated and team-based context. In partnership with the Executive and Operations Leadership Team, the CNO leads in the planning, implementation, monitoring and evaluation of the quality of clinical care across the full clinical care continuum. The position is responsible for driving a service-oriented culture focused on superior patient experience, employee engagement, quality, patient safety, and operational efficiency. The CNO sets and enforces standards for professional nursing practice including; leadership development, educational requirements, and workforce goals and targets.

The CNO is responsible for establishing a culture of accountability and stewardship, and for leading in removal of unnecessary clinical and practice standard variation through regional alignment of care delivery and operational practices where appropriate. The position advocates for strategic patient care priorities with internal and external constituents and stakeholders to ensure optimal operating effectiveness, market positioning, and quality outcomes.

The CNO collaborates closely with PH&S system and regional colleagues to achieve system and regional quality outcomes, and priority strategic clinical initiatives. The position serves as a member of the Operations Leadership Team and the service area nursing leadership team.


Mission : As expressions of God’s healing love, witnessed thought the ministry of Jesus, we are steadfast in serving all, especially the poor and vulnerable.

Core values : As a member of the Providence team you will work in a mission-driven environment that encourages diversity and personal growth and fosters our core values of Compassion, Dignity, Justice, Excellence, & Integrity .

Vision: Health for a better world.


The CNO, St. Patrick Hospital will be accountable for the following competencies:

Mission-Inspired Motivator

Models a passionate commitment to the Mission, values, and work of Providence through self-understanding, authenticity and spiritual grounding and inspires others to bring forth their best.

  • Articulates and models a personal calling to the Providence mission, values, and service to the poor and vulnerable.

  • Knows and incorporates our heritage into communications.

  • Treats everyone with respect and compassion.

  • Demonstrates self-awareness and is spiritually grounded, speaks from the heart.

  • Serves as a role model and helps others to achieve through effective personal coaching and mentoring.

  • Inspires teams to action and holds self and others accountable for outcomes despite adversity.

  • Stands firm to the values and high ethical standards during difficult challenges; builds up people instead of self.

  • Creates environment in which professional and personal growth is an expectation.

  • Seeks mentorship from respected colleagues, values feedback on personal strengths and weaknesses, and learns from failures as well as successes.

Community-Building Collaborator

Collaborates and communicates openly to build relationships, teams, and talent to meet the needs of the organization and the communities we serve.

  • Actively advocates for and engages people and families served in decisions impacting healthcare services

  • Builds effective relationships, partnerships, and teams as the primary way of getting things done.

  • Collaborates with physician, nursing, interdisciplinary and operational leaders to achieve evidence- based patient care protocols and delivery models.

  • Communicates openly in a respectful and effective way to diverse audiences.

  • Prepares cogent and persuasive written materials.

  • Creates a shared vision, promotes shared decision making, and prioritizes divergent viewpoints to balance individual needs and the good of the whole.

  • Develops and maximizes the value of talent through robust workforce development strategies to promote a culturally diverse, clinically and professionally outstanding staff.

  • Accomplishes objectives through persuasion, uses recognition and celebration to bring out the best in people.

  • Works in partnership with academic, public policy and community leaders regarding nursing and health care issues.

Forward-Looking Innovator

Anticipates and responds quickly, creatively, and concretely to changing internal and external environments.

  • Anticipates and responds quickly to trends and opportunities internal and external to the healthcare industry.

  • Connects information using a broad perspective to identify patterns across organizational and community lines.

  • Generates and finds ways to test new and creative approaches.

  • Simplifies complex patterns and translates innovative ideas into pragmatic applications.

  • Assesses potential risks & opportunities based on limited information to prioritize which innovations to pursue.

  • Leads innovation and change to overcome resistance and ensure knowledge creation and transfer.

Courageous Decision-Maker

Makes timely and well-informed decisions based on good discernment even in times of ambiguity and complexity.

  • Thoughtfully uses a discernment process to consider our mission, values, and heritage in decisions.

  • Makes timely decisions and evaluates the effectiveness of the impact and/or outcomes.

  • Uses rigorous analysis and ensures that decisions are data-driven using solid information.

  • Ensures that decisions are made at the appropriate level in the organization involving those who are impacted.

  • Ensures that nurses and interdisciplinary clinicians are actively involved in decisions that affect their practice.

  • Communicates decisions and corresponding justifications clearly to all stakeholders. Considers opposing viewpoints and finds a way to address conflicts.

  • Articulates dissenting views in a constructive manner.

  • Engages stakeholders to participate actively in decision making; encourages dialogue and dissent to uncover important truths.

Tenacious Implementer

Delivers results by implementing with persistence and follows through on both strategic and tactical objectives.

  • Effectively translates conceptual priorities into specific actions, maintains focus and attention to detail.

  • Consistently sets stretch goals and standards for self and others with clear accountabilities.

  • Focuses efforts and resources on the “critical few” priorities.

  • Empowers people to do what it takes to provide consistent high-quality services and care.

  • Delivers results aligned with operating commitments, consistently achieves meets and exceeds high standards of excellence.

  • Demonstrates personal drive and persistence and inspires positive energy.

  • Establishes and translates meaningful and appropriate metrics to produce action and superior results.

Extraordinary Healthcare Executive

Advances nursing and clinical practice and ensures quality outcomes for people and families served,

  • Demonstrates expert knowledge of nursing and interdisciplinary practice and articulates patient care standards in compliance with internal policies and external regulatory agencies.

  • Directs efforts and all initiatives necessary to maintain Magnet designation.

  • Establishes quality improvement goals and outcomes in collaboration with quality and clinical partners.

  • Leads the (re)design of delivery models to achieve patient safety, quality outcomes and flawless handovers.

  • Applies healthcare funding, economics, accounting, and regulatory principles.

  • Represents nursing and interdisciplinary services to senior leadership teams and governing boards.

  • Promotes patient and family centered, evidence-based care models.

  • Ensures robust patient safety and risk management programs and actions.

  • Demonstrates stewardship of human and financial resources.

  • Formulates effective strategies with labor relations partners.

  • Utilizes and leverages technology to enhance outcomes and professional practice.



  • Bachelors or Master’s Degree in nursing from accredited school of nursing; Master’s Degree in nursing or relevant field, Doctoral degree in relevant field preferred.

  • Current, active, and unencumbered RN license in the primary state of employment.

  • Specialty certification (CENP, NEA-BC)

  • Relevant nursing leadership and/or health care executive external industry certification strongly preferred.

  • Previous experience with shared leadership structure is required.

  • Experience with achieving and sustaining Magnet certification is preferred.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: Montana-Missoula

Req ID: 289909